Privacy Policy

1. We respect your privacy

Karen B. Teufert, M.D. (“we,” “us,” “our practice”) respects your right to privacy. This policy explains how we collect, use, and protect your personal and health information when you visit this website or use our telemedicine consultation services.

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • Name, phone number, and email address
  • Preferred language and country/state of residence
  • Information you provide in an appointment request or intake form
  • Health information you share with us, including symptoms, medical history, current medications, and prior diagnoses
  • Medical records, imaging, lab results, or other documents you upload or send us for review
  • Records of our communications with you (email, video consultation notes)
  • Basic website usage data (browser type, pages visited) as described in the Cookies section below

We do **not** collect payment card information directly on this website.

3. How we collect your personal information

We collect personal information when you: submit an appointment request or contact form; correspond with us by email; upload medical records or images; or participate in a video consultation.

4. Use of your personal information

We use your information to:

  • Evaluate your appointment request and schedule your consultation
  • Review your medical history and provide clinical care during your consultation
  • Maintain accurate medical records as required by applicable law
  • Follow up with clinical summaries, referrals, or additional guidance after your visit
  • Improve our website and telemedicine services

We do not sell your personal information. We do not share your health information with third parties except: (a) with your consent, (b) with specialists or providers you are being referred to, (c) with service providers who support our operations (such as our secure video-consultation platform or intake form provider) under confidentiality obligations, or (d) where required by law.

International patients & cross-border data

Many of our patients are located in Brazil, while this practice and website are based in the United States. This means your information may be transmitted to and stored in the United States. By using our services, you acknowledge this cross-border transfer. If you have questions about how this affects your rights under Brazilian law (LGPD) or other local regulations, please contact us before booking.

5. Security of your personal information

We take reasonable technical and administrative measures to protect your personal and health information, including secure, encrypted video consultation technology and restricted access to patient records. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of your personal information, subject to our legal and recordkeeping obligations as a medical practice. To make a request, please contact us directly.

7. Complaints about privacy

If you have concerns about our privacy practices, please contact us with details. We take all complaints seriously and will respond promptly.

8. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Website

WHEN YOU VISIT OUR WEBSITE

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. More information regarding the use of the Website can be found in our Terms & conditions.

COOKIES

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store. More information on our use of Cookies can be found in our Cookie Policy.

THIRD PARTY SITES

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.